Frequently Asked Questions
Everything you need to know about shopping with Zora Designers Official.
How do I determine the correct size for my garment?
Each product page includes a detailed 'Size Guide' specific to that collection. We recommend measuring yourself and comparing it to our chart, as designer fits may vary from standard high-street sizing.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. Please note that custom-tailored pieces and intimate apparel are final sale and cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. For our 'Couture' and 'Made-to-Order' selections, please allow 2-3 weeks for craftsmanship and delivery.
Do you offer international shipping?
Yes, Zora Designers Official ships worldwide. International delivery times and shipping fees vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my designer pieces?
To maintain the quality of your luxury garments, we recommend following the specific care instructions on the internal label. Most of our silk and embellished items are dry-clean only.